Refund & Return Policy
What to do if a Toss bat arrives damaged or faulty, what can be returned, and how long a refund takes.
If something is wrong, tell us quickly
Message us on WhatsApp within 7 days of delivery with your order number and photographs of the problem. Photographs are not a formality — they are usually enough for us to tell what happened and sort it out without the bat travelling anywhere.
What we will do
If the bat arrived damaged, or has a manufacturing defect, or is not what you ordered, we will repair it, replace it, or refund it. Which of those depends on the bat and on what you would prefer — we will discuss it with you rather than decide for you.
Where a bat has to come back to us, we pay the return shipping.
What cannot be returned
Some things genuinely cannot be taken back, because nobody else can use them:
- bats made to your own specification
- anything engraved with a name, number or team
- printed jerseys and team kit
- a bat that has been used, knocked in or oiled — unless the fault is a manufacturing defect, which is covered regardless
This does not affect a manufacturing defect. A custom bat with a genuine fault is still our problem to fix.
Changed your mind
If a stock bat is unused, unmarked and still in its wrapping, tell us within 7 days of delivery and we will take it back. Return shipping in that case is yours to cover, since nothing was wrong with the bat.
Refunds
Once we have the bat back, or once photographs settle it, refunds are issued to the original payment method within 5–7 working days. How long it then takes to appear is up to your bank.
Cash on delivery orders are refunded by bank transfer or UPI to an account in the name of the person who placed the order.
Cancelling
An order can be cancelled any time before it ships, and we will refund it in full. A made-to-order or engraved bat can be cancelled until work starts on it — after that it exists and cannot be unmade.
How to reach us
WhatsApp +91 91769 95707, or email contact@tossports.in with your order number.
This policy was last updated when the site was published.